X

After sales

 

From your immediate enquiry all the way through to on site or repair services, we are 100% committed to making sure your issues are resolved quickly and professionally, providing the ultimate customer experience.

We own the issue all the way to resolution. And how do we do that? We employ people that care. We train them constantly through vendor manufacturing programs and industry learning. We provide all the latest tools and resources in order they can provide you with the answers you need.

We fundamentally believe in order to gain your business on a regular basis, you need to feel confident in VUEAV and how we work with you to resolve any issues you may have. Not just once, but every time you require our support.

 

Official Service Partner for;
AV Stumpfl, Christie, Digital Projection, Macropix, Norxe, Vestel

Commisioning

On site commissioning to ensure your products perform to optimum levels. Professional Services include:

  • Final calibrations

  • Display colour & brightness matching

  • Software configuration

  • Installation sign off

Service Centre

With approved manufacture Service & Maintenance Agreements in place, our Dubai Service team with trained engineers are on hand to ensure your AV equipment is running to the highest performance levels to extend product life. Our service centre provides:

  • Bench repair

  • Cleaning & Maintenance

  • Calibration

  • Testing

Support

We provide well versed, expert and punctual service to our customers to include;

  • Hotline Technical Support

  • Manage Product Repair (RMA)

  • Preventative Maintenance visits

  • SLA to meet customer on site response requirements

  • Annual Maintenance Contracts (AMCs)

  • Comprehensive Maintenance Contracts (CMCs)