Pre-sales
Regardless of the scale of your project, the design is a fundamental element. VUEAV simplifies the complexities of the specification and design.
Our specialist team work with you to understand and qualify project requirements from conceptual specification through to product training, after sales and support.
Pre-sales & Design
Our product and service offerings provide a solution for all display applications where our team of experts can help with your system integration needs to include:
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Review Product specifications
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Recommendations based on project
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Finding compatible options within our extensive product range
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Complete quotations for project build-outs
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Integration tips
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Demonstration within our Experience Centre
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Factory acceptance testing
Training
In-house within our training centre or online / on site courses by trained technicians to manufacture level. We offer AV technicians more opportunities to increase their knowledge base & skills;
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Enhanced set up
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Service and maintenance
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Earn valuable certifications
Designing your support from our VUE
From receiving your project enquiry, we would look to take you through the steps to qualify out your project, product and support requirements in a consultative approach;
EXPERIENCE tells us that SERVICES are ESSENTIAL.
- Understanding the application type
- Customer & Partner expectations
- Room layout /viewing cones & distances/ ambient light readings
- Project timescales
- Decision criteria
- Support requirements
- Provide advice & recommendation
- CAD Drawing & visualization if required
- Consider our One stop Shop solution (VUEGLUE)
- Deliver a value add proposal considering support options
If successful, we are committed to ensure that our product and project offerings are supported to manufacturer levels, to include the following capabilities;
- Local hotline telephone support
- Swap out programmes
- Spare part & consumables coverage
- Event back up units
- Extended warranty initiatives
- Manufacture trained service technicians
- Onsite service level agreement options